JOHN GREENLY

jgreenlyjr@yahoo.com

480-862-4082

 

SUMMARY:

 

Self-motivated, analytical strategic thinker who has over 20 years’ experience in managing global Tier 1 Carrier, government and large enterprise telecommunications, telephony networks. Experience includes: a) resolving complex dynamic issues in global product, service and network offerings within satellite, legacy wireline, Ethernet/IP, next generation networks, wireless voice, data, video, M2M, and Billing platforms; b) increasing business and operational efficiencies. 

 

Proven abilities within the private and public sectors globally while resolving compliance government regulations between territories, managing vendor and client relations. Successfully supported in Financial, Health Care, Insurance, Tele-Marketing and Utility industries. My skill set includes: engineering, deployment, commissioning, managing, and supporting diverse global teams of cross-functional internal/external teams of employees and consultants.

 

Accomplishments include utilizing these abilities to holistically implement legacy and 4th generation networks into common billable solutions while saving global organizations in excess of 5 Million annually.

 

SKILLS:

 

 

Supply Chain:

·   Developing best of class Business Plan Processes, build consensus and drive execution

·   Management of supply base groups/vendors, BOM adherence/timelines and deliverables are in alignment to corporate objectives and drive continual improvement through LEAN methodologies

·   Monitor inventory, shipping, transportation, warehousing and logistic through ERP, TMS, WMS tools while keeping senior management apprised of business analytics

·   Manage technical implementation projects surrounding processes, tools and equipment enhancements

 

Management:

·   Global Business, network planning and support; International and Federal compliance (DoD, DoJ, FBI and others)

·   Budgetary (CAPEX, OPEX, Profit and Loss); RFP, RFQ, FOA, MoU, Vendor compliance, contract negotiations - costs analysis and SLA

·   Product, network and service development (next generation devices)

·   Project and program management for multi-million dollar initiatives (Agile, ITIL, MS Project, Waterfall, Primavera, PMBOK, Lean-Six Sigma), Process Improvement/Best Practices, Risk Management, UaT

·   Standards and Deliverables, KPI, Fiscal and Capex/Opex budgets

·   Relationship building/management between vendors, customers, off-shore teams

 

Wireless, Broadband:

·   Alcatel, Ericsson GSM switch management (including: E911PSAP and LMU, LBS, LAC, CS, cell creation)

·   Acceptance testing of Ericsson AXE, IN, MSS, Alcatel, Lucent, Nortel

·   Charging, Billing (MAP, CAMEL), pre-paid systems: Alcatel, Ericsson, Comverse, Siemens, IPhonica, Pronto

·   Circuit installations (DS-0, E.1, T1.5, X-25) Cell creation (PSAP, LAC, LBS, MSC, BSC, STP, RCP, VLR, HLR)

·   GSM 800, 900, 1800, 1900 engineering, deployment  of MSC, BSC, BSS, STP, OSS, RCP, SMS, RAN, VLR, HLR

·   Next Generation Networks – FMC, IMS, LTE, AMI, AMR, EMR, Wi-Max, Wi-Fi

·   Design, integration, implementation of LTE: Subscriber Data Management (SDM) , Diameter Signaling Router (DSR) Apps

·   Network planning, engineering, disaster recovery, acceptance testing - voice, data, wireless, satellite (LAN/WAN/WLAN/VoIP)

·   Project management, design and engineering (landline, software, broadband, wireless & satellite)

·   Tektronix K-15, K-12 and Spectra protocol analyzers; GIS (MapInfo, ArcView), AutoCAD, Granite

·   UMTS, UTRAN, EDGE, HSDPA, HSUPA, GPRS, 2G, 3G strategic planning, acceptance testing, optimization, implementation

 

Technology (protocols, signaling, IT, IS):

·   ACD, IVR, VRU, CTI, CMS, CRM, ERP, PBX, VMX strategic planning, architecture design, engineering

·   AutoCAD, ARS, AS400, Granite, Cognos

·   CPE: Aspect ACD, Aspect Unified IP, Avaya Octel, Avaya Definity, Intuity IVRU, Genesys, Lucent, NEC, Siebel, Clarify, Peoplesoft

·   CPE: Avaya Express, IP500, IP Office, Aura, One-X, Interaction Center, Call Center 4.0, GW250, 450, 860 and others

·   CPE: Nortel Contact Center solutions, Siemens Rolm, Tanberg Video Conferencing

·   Cisco administration, configuration (ATM, TCP-IP and others), Cisco Call Manager, ITM, ICM, ISN, Alarm Tracker

·   Cisco 2600, 3700, AS5300, AS5400 series Gatekeeper, Voice Gateway routers

·   Cisco 1900, 2900, 3500, 11000 series Content Services and Ethernet switches

·   DSAS Network Provisioning, DACS-OSS provisioning, number portability

·   JAVA, XML, UNIX, Linux, Visual Basic and C++ - Programming, Remedy and HP Openview administration, VMWare, RSA security

·   LAN, WAN, TCP-IP, ATM networking, architecture, technologies, protocols, and principles

·   Nortel DMS 100, 250,300, Magellan DPN, Call Pilot, Meridian Link, Max, Mail, ,Symposium, reader boards

·   Network security - design, engineering and maintenance, fraud prevention, encryption, DLP

·   Routing strategy, Erlang Studies, disaster recovery and administration LAN/WAN/WLAN/VoIP

·   Switched provisioning (advanced features, others), Nodal (ISDN, SDN & Megacom), BRI/PRI, T1.5, OSPF

·   Software - installation, SDLC, implementation, utilization and strategic planning enhancements

·   Software - MS Access, MS Excel, Word, Project, Primavera, PRINCE, Salesforce, Six Sigma, Lotus Notes, Visio

·   Voice over ATM, Voice over IP, SIP, H.323, call processing (CMAPI/TSAPI) Voice over Frame Relay provisioning

 

 

Languages:

(Read and write) French, German, Italian, Portuguese, Russian, Spanish, American Sign Language

 

EXPERIENCE:

 

Senior Manager, Network PMO                                                                                            October 2001 – Present

(Engineering, R&D, Procurement)

DC Consulting Group, Brussels, Belgium and Los Angeles, CA

 

Clients: Toyota Financial Services, DHL, Tata Consultancy/PriceWaterhouseCoopers, Astreya/EBAY, Tier 1 Wireless Carrier (Senior Program Manager), Government agency (Division Head), Appen, T-Mobile (Switch Manager), Thomson (Program Manager)

 

Accomplishments: Project/Program Management specializing in development of Applications, software and hardware.  Billing platform integration, global capacity management, development of procedures and process compliance, while managing offshore and globally dispersed teams. Developing Relationships with vendors, new and existing customers.

 

Network:

·   Analyzed, responsible for implementation and integration of hardware, software systems and upgrades

·   Capacity management, trunk utilization of AT&T national network, circuit implementation from DS1 to OC-192, 1Gb, 10Gb, and 100Gb Ethernet and IP circuits

·   GSM infrastructure including: BSS, OSS and NSS, emergency restoration planning and integrating new sites

·   Hardware, software and business system upgrades, database creation using Sharepoint

·   Lead system architectural design, engineering, development, technical operations, construction and maintenance

·   Researched, analyzed new technologies (FTTP, FTTX, Wi-Max, BoPL, Ethernet and other IP convergence systems), H.323, DNS, SIP

·   Perform stress testing and Lab testing of new equipment, and software

·   Responsible for network architectural design, Erlang studies, engineering, transmission systems

·   Supported telephony systems (Genesys, IP, SIP, CMAPI/TSAPI, SS7, RTCP) at engineering/operations

 

Billing:

·   Billing and charging system integration (I.N., Ericsson, Siemens, Nokia, and others)

·   Billing (MAP, CAMEL), pre-paid platforms, engineering and operations, KPI, products, design and service availability

·   Evaluated global billing and charging system invoice and re-invoicing with vendors

·   IP, Ethernet, Surveillance, Content, API, Billing (MAP, CAMEL), Charging, Rate integration

·   Created, Maintained network standards and adherence to company standards, process, policies (IREG, TADIG)

·   Responsible for working with clearing houses for bill reconciliation of CDR’s, TAP

 

Management, standards, and procedures:

·   Analyzed technology Tariff, laws, codes, standards, and regulations

·   Analyzed and effectively resolved complex operational issues

·   Developed, implemented procedures for technical operations

·   Developed, monitored complex capital and operating budgets, cost estimation and evaluation

·   Directed and lead teams of employees and contractors, and drove accountability, UaT

·   Established Managed Services contract, negotiations, and compliance

·   Established, implemented goals, objectives, Methods of procedures (MOP), priorities for operational staff, contractors

·   Evaluated and proposed reports to ensure network availability, performance and Quality of Service (QoS)

·   Evaluated, reported, and ensured accuracy of MTTR, TCH availability, MOU, Drops

·   Evaluated and managed Capacity, trunk utilization, installation of national AT&T Carrier network

·   Lead and evaluated post-mortem meetings to understand outages and prevent reoccurrences

·   Liaison and leveraged vendor and manufacture relationships to influence software, hardware evolution

·   Research Emerging Enterprise Services (SaaS, PaaS, Virtual Servers, M2M, Cloud computing, Grid Computing) IP, telephony interfaces

·   Strategic planning and implementation of Emergency preparedness (E911 PSAP, disaster recovery) and Lawful Intercept

·   Supervised staff and contractors involved in the development of wireless broadband mesh network

 

Manager Network Planning and Development Engineering                                    June 1999 – September 2001

Vodafone-AirTouch Satellite Services, Walnut Creek, CA

 

Accomplishments: Successful deployed global GSM network in 18 months on time and budget.  Saved over $1M in RCP sharing and CALEA implementation. Successfully designed and implemented GSM to CDMA signaling network hand-off.

 

Network:

·   Developed and implemented services, testing, and change management requirements

·   Effectively managed GSM Billing (MAP, CAMEL), pre-paid platforms

·   Global GSM engineering program, project management responsibility in six countries

·   Global GSM engineering design, specifications, implementation of processes, best practices for operations, training, support 

·   Global GSM design and implementation of Lawful Intercept CALEA compliance

·   Managed, and deployed global GSM core voice, data, and SMS network

·   Responsible for MTSO, PSTN, LEC, ILEC, CLEC circuits, ordering, maintenance

·   Responsible for integration of hardware, software and business system platforms

·   Responsible for working with clearing houses for bill reconciliation of CDR’s, TAP

·   SS7, STP, and Switch translation and point codes assessment

 

Management, standards and procedures:

·   Lead global design and implementation of disaster recovery planning, Methods of Procedures (MOP)

·   Responsible for test lab and data center support, implementation and move

·   Maintain high level of network KPI, IREG and TADIG testing

·   Managed global network architecture, design and capacity planning efforts

·   Perform stress testing and Lab testing of new equipment, and software

·   Provided Tier VI, SME support for global implementation, testing, development and operations

·   Vendor management including performance, roaming, deliverables, and acceptance testing

·   Development of initiatives, negotiations from conceptual design to commercial availability

·   Liaison with marketing, finance, stakeholders, vendors, suppliers for network and product enhancements

·   New product, service development of next generation technologies (GSM, SMS, CDMA, handset devices)

 

Network Engineering Technical Supervisor                                                                     June 1988– June 1999

AT&T Communications, Pleasanton, CA

 

Accomplishments: Successfully managed nationwide NOC and routinely exceeded expectations to fiscal budget and network availability.

 

Network:

·   Designed, engineered, provisioned fiber, optical, microwave, SONET (SDH), T1.5, SINA 1, ATM, VoIP, SIP, trunking, circuits

·   Managed large scale Contact and Call Centers (CPE including: Avaya, Genesys, CMS, CTI, ERP and others)

·   Performed yearly network and billing audits, reconciliation and reports

·   Responsible for SIGTRAN, SS7 and switch translation, KPI, TSAPI/CMAPI, Erlang studies and reliability standards

 

Management, standards and procedures:

·   Lead technical staff of over 20 engineers

·   Supervised provisioning center, forecasting, trouble-shooting and cross-functional groups

·   Provided managed services to large Health Care, Banking, Financial and Telemarketing organizations

·   Managed national network architecture, design and capacity planning efforts (PSTN, LEC, ILEC, CLEC)

·   Developed, implemented, maintained process, Methods of Procedures (MOP) for national operations, engineering HQ

·   Redundancy and fault tolerance planning, implementation, maintenance and best practices creation

·   Maintained SLA, requirements assessment, contract fulfillment, resource planning

·   Delivered presentation of RFP, RFQ, ROI to management, stakeholders

·   Researched, development, analysis on new business initiatives including Value Added Services (VAS)

 

EDUCATION:

 

MBA Global Enterprise Management

Jones International University (currently enrolled)

 

B.S., Management

University of Phoenix

 

A.S. Degree in Computer Technology

Peoples College

 

Certifications and Additional Training:

·   Qualcomm CDMA standards training, Alcatel GSM switch engineering training

·   AT&T IS-41, ANSI & ETSI SS7, ISUP standards and protocol training

·   PMI- RMP, PMP, PRINCE2 and Six Sigma certification programs

·   ITIL v3 Foundation certification training

 

Affiliations:

·   Academy of Business Strategy, Society of Industry Leaders Council, GLG Council